These terms apply to transportation arranged through Golden Ride Miami, a service of Miami Beach Tours and Services ACS LLC. Your written quote and confirmation may contain trip-specific terms that supplement this page. If there is a conflict, the signed or accepted trip-specific confirmation controls for that reservation.
1. Requests and confirmation
For an eligible pickup more than 24 hours away, the reservation is confirmed automatically after the selected 50% deposit or full payment is verified, and the customer receives the official booking voucher. For pickups within 24 hours, contact us by WhatsApp or email to verify availability and arrange the service before payment.
2. Prices and changes
Published route tables show one-way starting fares per vehicle. The booking form calculates the exact base fare from the verified route and selected vehicle; the separate published Key West fare applies to eligible Key West transfers. The reservation form adds applicable child-seat and night-service charges, then displays the complete trip total and 4% card-processing charge before payment. Each direction requires its own reservation. Each additional stop or address is an additional transfer, quoted separately. Waiting beyond 15 minutes at that stop costs extra. Unusual luggage, special events and nonstandard requirements must be reviewed before payment. Changes after confirmation may change the price or require a different vehicle.
3. Payment
Online bookings offer a 50% deposit or payment of 100% of the trip total. The full remaining reservation balance is due at the first service, in cash or by card; card payments carry a 4% fee. The 4% processing fee applies only to the amount paid now. Golden Ride Miami calculates and displays an additional 4% credit-card processing charge before checkout. Your card is charged exactly the total shown at checkout. Agent-assisted reservations may use a 50% deposit with the balance payable under the agreed conditions. Card, Venmo and Wise payments carry a 4% processing fee; Zelle has no processing fee.
4. Courtesy waiting
PortMiami pickups include up to 1 hour and hotel or residence pickups include up to 15 minutes from the scheduled pickup time. For airport pickups, courtesy waiting is up to 1 hour from the recorded landing time for domestic flights and up to 2 hours for international flights. If another airport pickup time is expressly agreed, courtesy waiting starts at that agreed time. Once the applicable courtesy period ends, each started 30-minute waiting block costs $50 for SUV XL, $60 for Van 9 or $70 for Van 14, payable when boarding. Additional waiting is limited to 3 hours and subject to availability. Staying in contact does not extend the courtesy period, but it helps us coordinate the service whenever a delay occurs.
5. Cancellations and no-shows
For SUV and van reservations, cancellations made at least 48 hours before scheduled pickup receive a full refund; cancellations under 48 hours are nonrefundable. For bus, minibus, or coach reservations: cancellations at least 14 days before service receive a full refund; cancellations 7–13 days before service receive a 50% refund; cancellations under 7 days are nonrefundable. No-shows and unused portions of service are nonrefundable.
6. Child seats
The first requested child seat or booster is included, subject to availability and confirmation. Each additional seat is $20. Seat type and quantity must be provided in advance. The responsible adult must verify that the requested seat type is appropriate and ensure the child is secured correctly.
7. Meet & Greet
Optional Meet & Greet is available by advance request and a confirmed quote; it is not included in the standard transfer. It must be requested and confirmed in advance.
8. Night service
A $30 night-service fee applies per service from 9:00 PM to before 7:00 AM, Miami time.
9. Vehicles and luggage
Reservations confirm a vehicle category and capacity, not a specific make, model, year, color, or configuration unless explicitly stated in writing. Vehicle examples and photographs are illustrative. Standard luggage is one suitcase up to 23 kg plus one carry-on per passenger, subject to vehicle capacity. Extra bags, boxes, strollers, wheelchairs and other bulky items must be disclosed before booking. We may require a larger vehicle, revise the price, or decline unsafe loads.
10. Delays, conduct, and safety
Travel times are estimates and may be affected by traffic, weather, road closures, cruise-terminal or airport operations, and events outside reasonable control. Passengers must follow lawful safety instructions. Smoking, illegal activity, dangerous conduct, and undisclosed hazardous or prohibited items are not permitted. Cleaning or damage caused by a passenger may be charged to the responsible customer.
11. Contact
Questions about these terms may be sent to management@miami-beach.tours or +1 (786) 597-2547.